All refund requests for Famicyber software must adhere to the terms outlined in this Refund Policy. Please review the details carefully before making your purchase. This policy defines your rights regarding refunds, including any limitations or exclusions.
General Information
Famicyber is committed to delivering high-quality monitoring tools, but we understand that technical issues can occasionally arise. If you encounter problems that cannot be resolved through our Customer Support team, you may be eligible for a refund under the following conditions. Our support team is dedicated to assisting you, and most issues can be addressed before a refund becomes necessary.
Refund Eligibility
To be eligible for a refund, your request must meet the following conditions, and you must submit it within 15 days of your purchase:
- Timeframe: Refund requests submitted after 15 days from the purchase date will not be considered.
- Single Refund Policy: A refund will only be issued once per purchase. Subsequent purchases, including renewals, are not eligible for refunds.
- Reinstallation Requirement: If the software malfunctions due to an operating system upgrade or other technical changes on the target device, a refund will not be processed if you refuse to reinstall or re-link the Famicyber software.
- Device Compatibility: Refunds will not be issued if the target device is incompatible with Famicyber’s requirements. Our software supports most iOS devices and Android devices linked with a Google account.
- Connection Loss: If the target device loses its connection due to factors like a lack of internet access, a factory reset, or an OS update, no refund will be provided.
- Data Accessed: If any data has been accessed from the target device, a refund will not be issued.
- Beyond Our Control: Refunds will not be granted for situations outside of Famicyber’s control, including but not limited to:
- The target device is not owned by you, or you do not have the proper consent from the device’s owner to install Famicyber.
- The target device lacks an internet connection.
- Loss of internet connectivity due to carrier changes or disruptions.
- A factory reset on the target device.
- Failure to follow setup guidelines or refusal to accept assistance from our support team.
- Issues with data saved on the target device prior to installing Famicyber.
- Attempting to use Famicyber on more than one device with a single license.
- Personal issues like change of mind, accidental purchase, or unused software.
- Famicyber being damaged or unlinked due to antivirus software or actions taken by the device owner or other external services.
- Invalid or outdated Apple ID/Google account credentials for the target device.
- Difficulty or failure to activate iCloud/Google backup services on the target device, even if activation is technically possible.
- Insufficient Wi-Fi connectivity on the target device.
- Insufficient storage in iCloud/Google Cloud for backup purposes and inability to increase storage.
How to Request a Refund
To initiate a refund, please submit your request to our official support email at support@famicyber.com. Refund requests made through any other channels will not be processed. We aim to respond to all refund inquiries within 15 business days.
Chargeback Policy
If a chargeback is initiated by your credit card provider or another payment service, we reserve the right to suspend all access to your Famicyber account. Reactivation of your account will only occur once we receive payment for any outstanding amounts. Any charges for services paid through our payment processor will appear on your credit card statement. You will be held responsible for any fees associated with chargebacks or payment disputes.
If you have any questions regarding this Refund Policy, please don’t hesitate to contact us at support@famicyber.com.